Data Tabulasi Survei Indeks Persepsi Kualitas Pelayanan (IPKP)

Unit Pelayanan : Pemberkasan TPG PAIS Bagi Non PNS

KANTOR KEMENTERIAN AGAMA KABUPATEN BANTUL

Tahun 2024 - Triwulan Ke 3

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 3 4 4 4 3 4 4 3 33
2 3 3 3 3 3 3 3 3 3 27
3 3 3 4 4 3 3 4 3 3 30
4 4 4 4 4 4 4 4 4 4 36
5 4 4 4 4 4 4 4 4 4 36
6 3 4 3 3 3 3 4 3 3 29
7 4 4 4 4 4 4 4 4 4 36
8 3 3 4 2 3 4 4 3 3 29
9 3 3 3 3 3 3 3 3 3 27
10 4 4 4 4 4 4 4 4 4 36
11 3 3 3 3 3 3 3 3 3 27
12 3 3 3 3 3 3 3 3 3 27
13 2 2 2 3 3 3 3 3 3 24
Total
43
43
45
44
44
44
47
44
43
 397
Rata-Rata Pertanyaan
3.31
3.31
3.46
3.38
3.38
3.38
3.62
3.38
3.31
 30.53
Rata-Rata Unsur
43 / 1 = 43.00
43.00 / 13 = 3.31
43 / 1 = 43.00
43.00 / 13 = 3.31
45 / 1 = 45.00
45.00 / 13 = 3.46
44 / 1 = 44.00
44.00 / 13 = 3.38
44 / 1 = 44.00
44.00 / 13 = 3.38
44 / 1 = 44.00
44.00 / 13 = 3.38
47 / 1 = 47.00
47.00 / 13 = 3.62
44 / 1 = 44.00
44.00 / 13 = 3.38
43 / 1 = 43.00
43.00 / 13 = 3.31
30.54
Rata-Rata Tertimbang Unsur
43.00 / 13 = 3.31
3.31 X (1/9)
3.31 X 0.111 = 0.37
43.00 / 13 = 3.31
3.31 X (1/9)
3.31 X 0.111 = 0.37
45.00 / 13 = 3.46
3.46 X (1/9)
3.46 X 0.111 = 0.38
44.00 / 13 = 3.38
3.38 X (1/9)
3.38 X 0.111 = 0.38
44.00 / 13 = 3.38
3.38 X (1/9)
3.38 X 0.111 = 0.38
44.00 / 13 = 3.38
3.38 X (1/9)
3.38 X 0.111 = 0.38
47.00 / 13 = 3.62
3.62 X (1/9)
3.62 X 0.111 = 0.40
44.00 / 13 = 3.38
3.38 X (1/9)
3.38 X 0.111 = 0.38
43.00 / 13 = 3.31
3.31 X (1/9)
3.31 X 0.111 = 0.37
3.39
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
43
3.31
0.37
2
Prosedur
1
43
3.31
0.37
3
Waktu Pelayanan
1
45
3.46
0.38
4
Kesesuaian Biaya Pelayanan
1
44
3.38
0.38
5
Produk Spesifikasi Jenis Pelayanan
1
44
3.38
0.38
6
Kompetensi Pelaksana
1
44
3.38
0.38
7
Perilaku Pelaksana
1
47
3.62
0.40
8
Penanganan Pengaduan, Saran dan Masukan
1
44
3.38
0.38
9
Sarana Dan Prasarana
1
43
3.31
0.37
Indeks Survei Indeks Persepsi Kualitas Pelayanan (IPKP) 3.39 ( Baik )
Konversi 84.83
Mutu Pelayanan B (Baik)