Data Tabulasi Survei Indeks Persepsi Kualitas Pelayanan (IPKP)

Unit Pelayanan : Pemberkasan TPG PAIS Bagi PPPK

KANTOR KEMENTERIAN AGAMA KABUPATEN BANTUL

Tahun 2024 - Triwulan Ke 3

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 3 3 2 3 3 3 3 3 3 26
2 4 4 4 4 4 4 4 4 4 36
3 3 3 2 4 3 3 3 3 3 27
4 4 4 4 3 4 4 4 4 4 35
5 4 3 4 1 4 4 4 3 3 30
6 4 4 4 4 4 4 4 4 4 36
7 4 4 4 4 4 4 4 4 4 36
8 3 3 3 3 3 3 3 3 3 27
9 4 4 4 4 4 4 4 4 4 36
10 4 4 4 4 4 4 4 4 4 36
Total
37
36
35
34
37
37
37
36
36
 325
Rata-Rata Pertanyaan
3.70
3.60
3.50
3.40
3.70
3.70
3.70
3.60
3.60
 32.5
Rata-Rata Unsur
37 / 1 = 37.00
37.00 / 10 = 3.70
36 / 1 = 36.00
36.00 / 10 = 3.60
35 / 1 = 35.00
35.00 / 10 = 3.50
34 / 1 = 34.00
34.00 / 10 = 3.40
37 / 1 = 37.00
37.00 / 10 = 3.70
37 / 1 = 37.00
37.00 / 10 = 3.70
37 / 1 = 37.00
37.00 / 10 = 3.70
36 / 1 = 36.00
36.00 / 10 = 3.60
36 / 1 = 36.00
36.00 / 10 = 3.60
32.50
Rata-Rata Tertimbang Unsur
37.00 / 10 = 3.70
3.70 X (1/9)
3.70 X 0.111 = 0.41
36.00 / 10 = 3.60
3.60 X (1/9)
3.60 X 0.111 = 0.40
35.00 / 10 = 3.50
3.50 X (1/9)
3.50 X 0.111 = 0.39
34.00 / 10 = 3.40
3.40 X (1/9)
3.40 X 0.111 = 0.38
37.00 / 10 = 3.70
3.70 X (1/9)
3.70 X 0.111 = 0.41
37.00 / 10 = 3.70
3.70 X (1/9)
3.70 X 0.111 = 0.41
37.00 / 10 = 3.70
3.70 X (1/9)
3.70 X 0.111 = 0.41
36.00 / 10 = 3.60
3.60 X (1/9)
3.60 X 0.111 = 0.40
36.00 / 10 = 3.60
3.60 X (1/9)
3.60 X 0.111 = 0.40
3.61
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
37
3.70
0.41
2
Prosedur
1
36
3.60
0.40
3
Waktu Pelayanan
1
35
3.50
0.39
4
Kesesuaian Biaya Pelayanan
1
34
3.40
0.38
5
Produk Spesifikasi Jenis Pelayanan
1
37
3.70
0.41
6
Kompetensi Pelaksana
1
37
3.70
0.41
7
Perilaku Pelaksana
1
37
3.70
0.41
8
Penanganan Pengaduan, Saran dan Masukan
1
36
3.60
0.40
9
Sarana Dan Prasarana
1
36
3.60
0.40
Indeks Survei Indeks Persepsi Kualitas Pelayanan (IPKP) 3.61 ( Sangat Baik )
Konversi 90.28
Mutu Pelayanan A (Sangat Baik)