Data Tabulasi Survei Indeks Persepsi Kualitas Pelayanan (IPKP)

Unit Pelayanan : Pengelolaan Surat Masuk.

KANTOR KEMENTERIAN AGAMA KABUPATEN BANTUL

Tahun 2022 - Triwulan Ke 4

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 4 4 4 4 4 4 4 4 4 36
3 4 4 4 4 4 4 4 4 4 36
4 4 4 4 4 4 4 4 4 4 36
5 4 4 4 4 4 4 4 4 4 36
6 4 3 3 4 4 4 4 4 3 33
7 3 3 3 4 4 3 3 3 3 3 32
8 4 4 4 4 4 4 4 4 4 36
Total
31
30
30
32
32
31
34
31
30
 281
Rata-Rata Pertanyaan
3.88
3.75
3.75
4.00
4.00
3.88
4.25
3.88
3.75
 35.14
Rata-Rata Unsur
31 / 1 = 31.00
31.00 / 8 = 3.88
30 / 1 = 30.00
30.00 / 8 = 3.75
30 / 1 = 30.00
30.00 / 8 = 3.75
32 / 1 = 32.00
32.00 / 8 = 4.00
32 / 1 = 32.00
32.00 / 8 = 4.00
31 / 1 = 31.00
31.00 / 8 = 3.88
34 / 1 = 34.00
34.00 / 8 = 4.25
31 / 1 = 31.00
31.00 / 8 = 3.88
30 / 1 = 30.00
30.00 / 8 = 3.75
35.13
Rata-Rata Tertimbang Unsur
31.00 / 8 = 3.88
3.88 X (1/9)
3.88 X 0.111 = 0.43
30.00 / 8 = 3.75
3.75 X (1/9)
3.75 X 0.111 = 0.42
30.00 / 8 = 3.75
3.75 X (1/9)
3.75 X 0.111 = 0.42
32.00 / 8 = 4.00
4.00 X (1/9)
4.00 X 0.111 = 0.44
32.00 / 8 = 4.00
4.00 X (1/9)
4.00 X 0.111 = 0.44
31.00 / 8 = 3.88
3.88 X (1/9)
3.88 X 0.111 = 0.43
34.00 / 8 = 4.25
4.25 X (1/9)
4.25 X 0.111 = 0.47
31.00 / 8 = 3.88
3.88 X (1/9)
3.88 X 0.111 = 0.43
30.00 / 8 = 3.75
3.75 X (1/9)
3.75 X 0.111 = 0.42
3.90
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
31
3.88
0.43
2
Prosedur
1
30
3.75
0.42
3
Waktu Pelayanan
1
30
3.75
0.42
4
Kesesuaian Biaya Pelayanan
1
32
4.00
0.44
5
Produk Spesifikasi Jenis Pelayanan
1
32
4.00
0.44
6
Kompetensi Pelaksana
1
31
3.88
0.43
7
Perilaku Pelaksana
1
34
4.25
0.47
8
Penanganan Pengaduan, Saran dan Masukan
1
31
3.88
0.43
9
Sarana Dan Prasarana
1
30
3.75
0.42
Indeks Survei Indeks Persepsi Kualitas Pelayanan (IPKP) 3.90 ( Sangat Baik )
Konversi 97.57
Mutu Pelayanan A (Sangat Baik)