Data Tabulasi SISKA (Sistem Informasi Survei Kepuasan Masyarakat)

Unit Pelayanan :

KANTOR KEMENTERIAN AGAMA KABUPATEN BANTUL

Tahun 2023 - Triwulan Ke 1

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 3 3 3 3 3 3 3 3 3 27
3 4 4 4 4 4 4 4 4 4 36
4 3 3 3 3 4 3 3 3 4 29
5 3 4 4 4 4 4 4 4 4 35
6 4 3 3 4 4 4 3 3 4 32
7 4 4 4 4 4 3 3 4 4 34
8 4 4 3 3 3 3 3 3 3 29
9 4 4 4 4 4 4 4 4 4 36
10 4 4 4 3 4 4 4 4 3 34
11 3 3 3 3 4 3 4 3 3 29
Total
40
40
39
39
42
39
39
39
40
 357
Rata-Rata Pertanyaan
3.64
3.64
3.55
3.55
3.82
3.55
3.55
3.55
3.64
 32.49
Rata-Rata Unsur
40 / 1 = 40.00
40.00 / 11 = 3.64
40 / 1 = 40.00
40.00 / 11 = 3.64
39 / 1 = 39.00
39.00 / 11 = 3.55
39 / 1 = 39.00
39.00 / 11 = 3.55
42 / 1 = 42.00
42.00 / 11 = 3.82
39 / 1 = 39.00
39.00 / 11 = 3.55
39 / 1 = 39.00
39.00 / 11 = 3.55
39 / 1 = 39.00
39.00 / 11 = 3.55
40 / 1 = 40.00
40.00 / 11 = 3.64
32.45
Rata-Rata Tertimbang Unsur
40.00 / 11 = 3.64
3.64 X (1/9)
3.64 X 0.111 = 0.40
40.00 / 11 = 3.64
3.64 X (1/9)
3.64 X 0.111 = 0.40
39.00 / 11 = 3.55
3.55 X (1/9)
3.55 X 0.111 = 0.39
39.00 / 11 = 3.55
3.55 X (1/9)
3.55 X 0.111 = 0.39
42.00 / 11 = 3.82
3.82 X (1/9)
3.82 X 0.111 = 0.42
39.00 / 11 = 3.55
3.55 X (1/9)
3.55 X 0.111 = 0.39
39.00 / 11 = 3.55
3.55 X (1/9)
3.55 X 0.111 = 0.39
39.00 / 11 = 3.55
3.55 X (1/9)
3.55 X 0.111 = 0.39
40.00 / 11 = 3.64
3.64 X (1/9)
3.64 X 0.111 = 0.40
3.61
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
40
3.64
0.40
2
Prosedur
1
40
3.64
0.40
3
Waktu Pelayanan
1
39
3.55
0.39
4
Kesesuaian Biaya Pelayanan
1
39
3.55
0.39
5
Produk Spesifikasi Jenis Pelayanan
1
42
3.82
0.42
6
Kompetensi Pelaksana
1
39
3.55
0.39
7
Perilaku Pelaksana
1
39
3.55
0.39
8
Penanganan Pengaduan, Saran dan Masukan
1
39
3.55
0.39
9
Sarana Dan Prasarana
1
40
3.64
0.40
Indeks SISKA (Sistem Informasi Survei Kepuasan Masyarakat) 3.61 ( Sangat Baik )
Konversi 90.15
Mutu Pelayanan A (Sangat Baik)