Rekapitulasi Data SISKA (Sistem Informasi Survei Kepuasan Masyarakat) Unit Pelayanan Permohonan Rekomendasi Pembatalan Setoran Awal Pendaftaran Haji karena Meninggal Dunia. KANTOR KEMENTERIAN AGAMA KABUPATEN BANTUL Tahun 2023 - Triwulan Ke 1
| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 2 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 4 | 3 | 3 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 29 |
| 5 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 |
| 6 | 4 | 3 | 3 | 4 | 4 | 4 | 3 | 3 | 4 | 32 |
| 7 | 4 | 4 | 4 | 4 | 4 | 3 | 3 | 4 | 4 | 34 |
| 8 | 4 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 29 |
| 9 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 10 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 3 | 34 |
| 11 | 3 | 3 | 3 | 3 | 4 | 3 | 4 | 3 | 3 | 29 |
| Total | 40 |
40 |
39 |
39 |
42 |
39 |
39 |
39 |
40 |
357 |
| Rata-Rata Pertanyaan | 3.64 |
3.64 |
3.55 |
3.55 |
3.82 |
3.55 |
3.55 |
3.55 |
3.64 |
32.49 |
| Rata-Rata Unsur | 40 / 1 = 40.00 40.00 / 11 = 3.64 |
40 / 1 = 40.00 40.00 / 11 = 3.64 |
39 / 1 = 39.00 39.00 / 11 = 3.55 |
39 / 1 = 39.00 39.00 / 11 = 3.55 |
42 / 1 = 42.00 42.00 / 11 = 3.82 |
39 / 1 = 39.00 39.00 / 11 = 3.55 |
39 / 1 = 39.00 39.00 / 11 = 3.55 |
39 / 1 = 39.00 39.00 / 11 = 3.55 |
40 / 1 = 40.00 40.00 / 11 = 3.64 |
32.45 |
| Rata-Rata Tertimbang Unsur | 40.00 / 11 = 3.64 3.64 X (1/ 9) 3.64 X 0.11 = 0.40 |
40.00 / 11 = 3.64 3.64 X (1/ 9) 3.64 X 0.11 = 0.40 |
39.00 / 11 = 3.55 3.55 X (1/ 9) 3.55 X 0.11 = 0.39 |
39.00 / 11 = 3.55 3.55 X (1/ 9) 3.55 X 0.11 = 0.39 |
42.00 / 11 = 3.82 3.82 X (1/ 9) 3.82 X 0.11 = 0.42 |
39.00 / 11 = 3.55 3.55 X (1/ 9) 3.55 X 0.11 = 0.39 |
39.00 / 11 = 3.55 3.55 X (1/ 9) 3.55 X 0.11 = 0.39 |
39.00 / 11 = 3.55 3.55 X (1/ 9) 3.55 X 0.11 = 0.39 |
40.00 / 11 = 3.64 3.64 X (1/ 9) 3.64 X 0.11 = 0.40 |
3.61 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
40 |
3.64 |
0.40 |
2 |
Prosedur |
1 |
40 |
3.64 |
0.40 |
3 |
Waktu Pelayanan |
1 |
39 |
3.55 |
0.39 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
39 |
3.55 |
0.39 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
42 |
3.82 |
0.42 |
6 |
Kompetensi Pelaksana |
1 |
39 |
3.55 |
0.39 |
7 |
Perilaku Pelaksana |
1 |
39 |
3.55 |
0.39 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
39 |
3.55 |
0.39 |
9 |
Sarana Dan Prasarana |
1 |
40 |
3.64 |
0.40 |
| Nilai SISKA (Sistem Informasi Survei Kepuasan Masyarakat) | 3.61 ( Sangat Baik ) | ||||
| Konversi | 90.15 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||
Nilai SISKA (Sistem Informasi Survei Kepuasan Masyarakat) Unit Pelayanan :Permohonan Rekomendasi Pembatalan Setoran Awal Pendaftaran Haji karena Meninggal Dunia. KANTOR KEMENTERIAN AGAMA KABUPATEN BANTUL Tahun 2023 Triwulan Ke 1 | ||
Nilai SISKA (Sistem Informasi Survei Kepuasan Masyarakat) |
Permohonan Rekomendasi Pembatalan Setoran Awal Pendaftaran Haji karena Meninggal Dunia. |
|
90.15A (Sangat Baik) |
Responden | |
Jumlah Responden |
11 Orang |
|
Jenis Kelamin |
Laki - Laki : 6 Orang Perempuan : 6 Orang |
|
Pendidikan |
SD : 3 Orang |
|
SMP : 1 Orang |
||
SMA : 0 Orang |
||
DIII : 0 Orang |
||
SI : 7 Orang |
||
SII : 0 Orang |
||