Rekapitulasi Data SISKA (Sistem Informasi Survei Kepuasan Masyarakat) Unit Pelayanan Permohonan Rekomendasi Pembatalan Setoran Awal Pendaftaran Haji karena Meninggal Dunia. KANTOR KEMENTERIAN AGAMA KABUPATEN BANTUL Tahun 2022 - Triwulan Ke 4
| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 2 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 3 | 3 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 33 |
| 4 | 4 | 4 | 3 | 4 | 4 | 3 | 4 | 3 | 3 | 32 |
| 5 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 6 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 33 |
| 7 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 35 |
| 8 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 9 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 10 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 11 | 3 | 3 | 3 | 4 | 3 | 4 | 4 | 4 | 4 | 32 |
| 12 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 3 | 28 |
| 13 | 3 | 4 | 3 | 3 | 3 | 3 | 4 | 4 | 4 | 31 |
| 14 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 3 | 3 | 32 |
| 15 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 16 | 4 | 4 | 3 | 3 | 4 | 3 | 3 | 4 | 4 | 32 |
| 17 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 18 | 3 | 2 | 2 | 3 | 3 | 3 | 3 | 3 | 3 | 25 |
| 19 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 20 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 28 |
| 21 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 28 |
| 22 | 3 | 4 | 4 | 3 | 3 | 3 | 4 | 4 | 3 | 31 |
| 23 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 28 |
| 24 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 25 | 4 | 4 | 4 | 4 | 16 | |||||
| 26 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| Total | 94 |
95 |
95 |
95 |
91 |
91 |
95 |
93 |
91 |
840 |
| Rata-Rata Pertanyaan | 3.62 |
3.65 |
3.65 |
3.65 |
3.50 |
3.50 |
3.65 |
3.58 |
3.50 |
32.3 |
| Rata-Rata Unsur | 94 / 1 = 94.00 94.00 / 26 = 3.62 |
95 / 1 = 95.00 95.00 / 26 = 3.65 |
95 / 1 = 95.00 95.00 / 26 = 3.65 |
95 / 1 = 95.00 95.00 / 26 = 3.65 |
91 / 1 = 91.00 91.00 / 26 = 3.50 |
91 / 1 = 91.00 91.00 / 26 = 3.50 |
95 / 1 = 95.00 95.00 / 26 = 3.65 |
93 / 1 = 93.00 93.00 / 26 = 3.58 |
91 / 1 = 91.00 91.00 / 26 = 3.50 |
32.31 |
| Rata-Rata Tertimbang Unsur | 94.00 / 26 = 3.62 3.62 X (1/ 9) 3.62 X 0.11 = 0.40 |
95.00 / 26 = 3.65 3.65 X (1/ 9) 3.65 X 0.11 = 0.41 |
95.00 / 26 = 3.65 3.65 X (1/ 9) 3.65 X 0.11 = 0.41 |
95.00 / 26 = 3.65 3.65 X (1/ 9) 3.65 X 0.11 = 0.41 |
91.00 / 26 = 3.50 3.50 X (1/ 9) 3.50 X 0.11 = 0.39 |
91.00 / 26 = 3.50 3.50 X (1/ 9) 3.50 X 0.11 = 0.39 |
95.00 / 26 = 3.65 3.65 X (1/ 9) 3.65 X 0.11 = 0.41 |
93.00 / 26 = 3.58 3.58 X (1/ 9) 3.58 X 0.11 = 0.40 |
91.00 / 26 = 3.50 3.50 X (1/ 9) 3.50 X 0.11 = 0.39 |
3.59 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
94 |
3.62 |
0.40 |
2 |
Prosedur |
1 |
95 |
3.65 |
0.41 |
3 |
Waktu Pelayanan |
1 |
95 |
3.65 |
0.41 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
95 |
3.65 |
0.41 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
91 |
3.50 |
0.39 |
6 |
Kompetensi Pelaksana |
1 |
91 |
3.50 |
0.39 |
7 |
Perilaku Pelaksana |
1 |
95 |
3.65 |
0.41 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
93 |
3.58 |
0.40 |
9 |
Sarana Dan Prasarana |
1 |
91 |
3.50 |
0.39 |
| Nilai SISKA (Sistem Informasi Survei Kepuasan Masyarakat) | 3.59 ( Sangat Baik ) | ||||
| Konversi | 89.74 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||
Nilai SISKA (Sistem Informasi Survei Kepuasan Masyarakat) Unit Pelayanan :Permohonan Rekomendasi Pembatalan Setoran Awal Pendaftaran Haji karena Meninggal Dunia. KANTOR KEMENTERIAN AGAMA KABUPATEN BANTUL Tahun 2022 Triwulan Ke 4 | ||
Nilai SISKA (Sistem Informasi Survei Kepuasan Masyarakat) |
Permohonan Rekomendasi Pembatalan Setoran Awal Pendaftaran Haji karena Meninggal Dunia. |
|
89.74A (Sangat Baik) |
Responden | |
Jumlah Responden |
26 Orang |
|
Jenis Kelamin |
Laki - Laki : 25 Orang Perempuan : 9 Orang |
|
Pendidikan |
SD : 3 Orang |
|
SMP : 2 Orang |
||
SMA : 5 Orang |
||
DIII : 0 Orang |
||
SI : 15 Orang |
||
SII : 1 Orang |
||