No Responden | Pertanyaan | Total | |||||||||
---|---|---|---|---|---|---|---|---|---|---|---|
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | |||
1 | 4 | 4 | 3 | 3 | 4 | 3 | 4 | 3 | 4 | 32 | |
2 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
3 | 3 | 3 | 3 | 3 | 4 | 3 | 4 | 3 | 3 | 29 | |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
5 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 28 | |
6 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 | |
7 | 4 | 3 | 3 | 3 | 4 | 4 | 4 | 3 | 4 | 32 | |
8 | 4 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 35 | |
9 | 4 | 3 | 3 | 3 | 4 | 4 | 4 | 3 | 4 | 32 | |
10 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
11 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | |
12 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
13 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
14 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 28 | |
15 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
16 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
17 | 3 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 28 | |
18 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
19 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 28 | |
20 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
21 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
22 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 40 |
23 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
24 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | |
25 | 3 | 3 | 2 | 3 | 3 | 3 | 3 | 3 | 3 | 26 | |
26 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
27 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
28 | 4 | 3 | 4 | 4 | 3 | 4 | 4 | 3 | 3 | 32 | |
29 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 35 | |
30 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
31 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
32 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
33 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
34 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 3 | 29 | |
35 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 | |
36 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
37 | 3 | 3 | 4 | 4 | 3 | 3 | 4 | 3 | 3 | 30 | |
38 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
39 | 4 | 3 | 4 | 3 | 3 | 4 | 3 | 4 | 4 | 32 | |
40 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
41 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
42 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
43 | 3 | 3 | 4 | 3 | 3 | 4 | 4 | 3 | 3 | 30 | |
44 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
45 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 3 | 29 | |
46 | 3 | 4 | 3 | 4 | 3 | 3 | 4 | 3 | 3 | 30 | |
47 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
48 | 3 | 4 | 3 | 3 | 3 | 4 | 4 | 3 | 3 | 30 | |
49 | 3 | 3 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 29 | |
50 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 34 | |
51 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
52 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
53 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
54 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
55 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
56 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
57 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
58 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
59 | 4 | 3 | 3 | 4 | 4 | 3 | 3 | 3 | 4 | 31 | |
60 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
61 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 | |
62 | 4 | 3 | 3 | 4 | 4 | 4 | 3 | 3 | 4 | 32 | |
63 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
64 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 28 | |
65 | 4 | 4 | 4 | 4 | 4 | 3 | 3 | 4 | 4 | 34 | |
66 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
67 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 35 | |
68 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
69 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
70 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
71 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
72 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
73 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
74 | 4 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 29 | |
75 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
76 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
77 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
78 | 4 | 4 | 3 | 4 | 4 | 3 | 4 | 3 | 3 | 32 | |
79 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
80 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
81 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 40 |
82 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
83 | 4 | 3 | 3 | 3 | 4 | 4 | 4 | 3 | 3 | 31 | |
84 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
85 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
86 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
87 | 4 | 3 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 29 | |
88 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 35 | |
89 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
90 | 3 | 4 | 3 | 4 | 4 | 3 | 4 | 3 | 3 | 31 | |
91 | 4 | 4 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 34 | |
92 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 3 | 4 | 34 | |
93 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
94 | 4 | 4 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 34 | |
95 | 3 | 4 | 4 | 3 | 4 | 3 | 4 | 3 | 4 | 32 | |
96 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
97 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 3 | 34 | |
98 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
99 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
100 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
101 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
102 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
103 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
104 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
105 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
106 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 | |
107 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
108 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
109 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
110 | 3 | 3 | 3 | 4 | 3 | 4 | 3 | 3 | 3 | 29 | |
111 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
112 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
113 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 3 | 3 | 33 | |
114 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
115 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
116 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
117 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 3 | 34 | |
118 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 | |
119 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
120 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
121 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
122 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
123 | 3 | 4 | 3 | 4 | 4 | 3 | 4 | 3 | 4 | 32 | |
124 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
125 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
126 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 | |
127 | 4 | 4 | 3 | 4 | 4 | 3 | 4 | 4 | 3 | 33 | |
128 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
129 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
130 | 3 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 28 | |
131 | 3 | 2 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 27 | |
132 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 | |
133 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
134 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
135 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
136 | 3 | 3 | 4 | 3 | 4 | 4 | 3 | 3 | 3 | 30 | |
137 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | |
138 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 35 | |
139 | 3 | 3 | 3 | 4 | 3 | 4 | 3 | 3 | 3 | 29 | |
140 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
141 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
142 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 35 | |
143 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
144 | 2 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 27 | |
145 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
146 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 35 | |
147 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
148 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
149 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 35 | |
150 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
151 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
152 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
153 | 3 | 3 | 3 | 3 | 4 | 3 | 4 | 3 | 3 | 29 | |
154 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 4 | 4 | 31 | |
155 | 4 | 3 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 34 | |
156 | 3 | 4 | 3 | 4 | 4 | 3 | 3 | 3 | 4 | 31 | |
157 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
158 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
159 | 1 | 1 | 1 | 3 | 3 | 3 | 3 | 3 | 3 | 21 | |
160 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | |
161 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | |
162 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
163 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
164 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 28 | |
165 | 3 | 3 | 3 | 2 | 3 | 3 | 3 | 3 | 3 | 26 | |
166 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 | |
167 | 3 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 34 | |
168 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
169 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 32 | ||
170 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
171 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 35 | |
172 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 34 | |
173 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
174 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 3 | 34 | |
175 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 35 | |
176 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 35 | |
177 | 3 | 3 | 3 | 1 | 4 | 3 | 3 | 4 | 4 | 28 | |
178 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
179 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
180 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 35 | |
181 | 3 | 3 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 33 | |
182 | 4 | 3 | 3 | 3 | 4 | 4 | 4 | 3 | 4 | 32 | |
183 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
184 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
185 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |
Total | 696 |
694 |
694 |
692 |
714 |
703 |
710 |
693 |
697 |
6293 | |
Rata-Rata Pertanyaan | 3.76 |
3.75 |
3.75 |
3.74 |
3.86 |
3.80 |
3.84 |
3.75 |
3.77 |
34.02 | |
Rata-Rata Unsur | 696 / 1 = 696.00 696.00 / 185 = 3.76 |
694 / 1 = 694.00 694.00 / 185 = 3.75 |
694 / 1 = 694.00 694.00 / 185 = 3.75 |
692 / 1 = 692.00 692.00 / 185 = 3.74 |
714 / 1 = 714.00 714.00 / 185 = 3.86 |
703 / 1 = 703.00 703.00 / 185 = 3.80 |
710 / 1 = 710.00 710.00 / 185 = 3.84 |
693 / 1 = 693.00 693.00 / 185 = 3.75 |
697 / 1 = 697.00 697.00 / 185 = 3.77 |
34.02 | |
Rata-Rata Tertimbang Unsur | 696.00 / 185 = 3.76 3.76 X (1/9) 3.76 X 0.111 = 0.42 |
694.00 / 185 = 3.75 3.75 X (1/9) 3.75 X 0.111 = 0.42 |
694.00 / 185 = 3.75 3.75 X (1/9) 3.75 X 0.111 = 0.42 |
692.00 / 185 = 3.74 3.74 X (1/9) 3.74 X 0.111 = 0.42 |
714.00 / 185 = 3.86 3.86 X (1/9) 3.86 X 0.111 = 0.43 |
703.00 / 185 = 3.80 3.80 X (1/9) 3.80 X 0.111 = 0.42 |
710.00 / 185 = 3.84 3.84 X (1/9) 3.84 X 0.111 = 0.43 |
693.00 / 185 = 3.75 3.75 X (1/9) 3.75 X 0.111 = 0.42 |
697.00 / 185 = 3.77 3.77 X (1/9) 3.77 X 0.111 = 0.42 |
3.78 |
No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
---|---|---|---|---|---|
1 |
Persyaratan |
1 |
696 |
3.76 |
0.42 |
2 |
Prosedur |
1 |
694 |
3.75 |
0.42 |
3 |
Waktu Pelayanan |
1 |
694 |
3.75 |
0.42 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
692 |
3.74 |
0.42 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
714 |
3.86 |
0.43 |
6 |
Kompetensi Pelaksana |
1 |
703 |
3.80 |
0.42 |
7 |
Perilaku Pelaksana |
1 |
710 |
3.84 |
0.43 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
693 |
3.75 |
0.42 |
9 |
Sarana Dan Prasarana |
1 |
697 |
3.77 |
0.42 |
Indexs SISKA (Sistem Informasi Survei Kepuasan Masyarakat) | 3.78 ( Sangat Baik ) | ||||
Konversi | 94.49 | ||||
Mutu Pelayanan | A (Sangat Baik) |